Frequently Asked Questions – Hiring
Please find some of the most commonly asked questions. If you’re question is unanswered or you’d just like to call us please get in touch.
Your Questions Answered
Step 1: Select the equipment you want to hire, enter the rental dates and proceed to check out.
Step 2: Select you preferred payment method and you will receive a booking confirmation via email.
Step 3: We will then be in contact within 48 hours to confirm the booking and arrange delivery of your products.
All our products are priced for a hire period of 7 days, we can accommodate shorter hire periods but the minimum hire charge of 7 days will still apply.
As soon as you have secured your holiday dates it is advisable to place your order as this will reserve and guarantee your items.
Once you have completed your online booking, you will receive a booking confirmation email. We will then be in contact within 24 hours to confirm the booking and agree a delivery place and time.
We only offer a delivery service, but we try to be as flexible and accommodating as possible.
Please don’t hesitate in contacting us, we may be able to source another product for you or suggest a suitable alternative.
A refundable security deposit is required upon booking, this is to cover any damage or loss. We take a refundable security deposit to ensure that we can continue to provide quality products to our customers. Upon collection the products will be inspected, provided they are in the same condition as they were when they were hired out to you, we will refund your security deposit within 24 hours.
Please immediately report any issues and refrain from using the product until it has been inspected and the issue has been resolved. Safety is our main concern and should never be compromised.
We understand that accidents happen, which is why we take a refundable security deposit, but please report any damage to us as soon as possible. Safety is our main concern and should never be compromised. We will strive to get a replacement to you as soon as possible.
We provide a folder with all of our products which will have all relevant information inside, this includes manufacturer’s instructions, safety warnings and care instructions. Please make sure you read and understand all instructions thoroughly and carefully, any concerns or problems with a product should be raised with Abersoch Hire before use.
No, unfortunately due to the terms of our insurance we cannot assemble travel cots. The safety of your child is your responsibility and you must ensure that you have followed the manufacturer’s instructions provided and ensure that you are happy with the safety of the travel cot before use. Any concerns or problems should be raised with Abersoch Hire immediately and you should refrain from using the item until the issue has been resolved.
No bedding will be provided with the travel cots, so please bare this in mind when booking and packing for your holiday.
Yes, we work with a number of local booking agents and deliver to all types of holiday accommodation. Where possible we arrange for your items to be delivered prior to your arrival so you don’t need to wait in for your equipment.
Please don’t hesitate in contacting us, we will do our best to accommodate you.
Please contact us as soon as possible so we can confirm if this is a possibility.
Cancellation more than 7 days prior to delivery- 100% refund (minus any card processing/admin fees)
Cancellation 7-3 days prior to delivery- 50% refund (minus any card processing/admin fees)
Cancellation 1-2 days prior to delivery- 25% refund (minus any card processing/ admin fees)
Cancellation on the day will unfortunately result in the full hire charge being forfeited.